ORDER CANCELLATION POLICY
Company Name: The Lead Empire L.L.C-FZ
Website Name: life7mall.com
Website URLhttps://life7mall.com
Business Type: Online Retail Store / E-commerce Platform
Products Sold: Physical consumer goods and lifestyle products
Delivery Area: European Economic Area (EEA) and selected international destinations
Payment Methods: Cash on Delivery (primary method), additional payment methods where available
Email Supportinfo@life7mall.com
Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)
Company Address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates
Country of Registration: United Arab Emirates
Order Processing Time: 1–2 business days
Return Window: 30 days from delivery
Effective Date: Dec 23, 2026
ORDER CANCELLATION POLICY
This Order Cancellation Policy explains how customers may cancel orders placed through life7mall.com and the conditions under which cancellations are accepted.
The policy is designed to comply with Directive 2011/83/EU on Consumer Rights, which regulates distance contracts within the European Union.
- ORDER CANCELLATION BEFORE DISPATCH
Customers may cancel an order before it has been processed and dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.
To request cancellation, customers should contact
Emailinfo@life7mall.com
The request must include
• Order number
• Customer name
• Delivery address used for the order
If the order has not yet entered the shipping process, the cancellation will normally be approved.
- ORDER CANCELLATION AFTER DISPATCH
If an order has already been shipped, cancellation may no longer be possible.
In this case, customers may still exercise their right of withdrawal after receiving the product in accordance with the Return and Refund Policy.
Customers must wait until the product is delivered and then initiate a return request.
- CANCELLATION OF CASH ON DELIVERY ORDERS
For Cash on Delivery orders, cancellation before shipment does not incur any payment obligation.
However, customers are expected to cancel orders responsibly.
Repeated cancellations or refusal of deliveries may result in restrictions on future purchases.
- ORDER CANCELLATION BY THE COMPANY
The company reserves the right to cancel orders under certain circumstances.
These situations may include
• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incomplete or incorrect delivery information
• Technical errors during order processing
If an order is cancelled by the company, customers will be notified promptly.
- ORDER MODIFICATION
Customers wishing to modify their order should contact customer support immediately after placing the order.
Modifications may include
• Address corrections
• Quantity adjustments
• Product replacements
Once the order has been processed or dispatched, modifications may not be possible.
- CONTACT INFORMATION
For order cancellation requests or inquiries, customers may contact
The Lead Empire L.L.C-FZ
Address
Meydan Grandstand
6th floor
Meydan Road
Dubai
United Arab Emirates
Emailinfo@life7mall.com
Phone: +971 4 876 5421
Customer Support Hours
Monday – Friday
09:00 – 18:00 (CET)