life7mall.com

SHIPPING POLICY

Company Name: The Lead Empire L.L.C-FZ

Website Name: life7mall.com

Website URLhttps://life7mall.com

Business Type: Online Retail Store / E-commerce Platform

Products Sold: Physical consumer goods and lifestyle products

Delivery Area: European Economic Area (EEA) and selected international destinations

Payment Methods: Cash on Delivery (primary method), additional payment methods where available

Email Supportinfo@life7mall.com

Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)

Company Address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates

Country of Registration: United Arab Emirates

Order Processing Time: 1–2 business days

Return Window: 30 days from delivery

Effective Date: Dec 23, 2026

SHIPPING AND DELIVERY POLICY

This Shipping Policy explains how orders placed through life7mall.com are processed, shipped, and delivered to customers. The policy is designed to provide full transparency regarding order fulfillment, delivery timelines, shipping costs, and customer responsibilities.

The procedures described in this policy comply with applicable European consumer protection regulations, including Directive 2011/83/EU on Consumer Rights, which requires online retailers to clearly disclose delivery conditions before purchase.

  1. ORDER PROCESSING

All orders placed through life7mall.com are subject to standard order verification and processing procedures.

Orders are typically processed within

1–2 business days

Processing time includes

• Order verification

• Payment confirmation where applicable

• Inventory allocation

• Packaging and dispatch preparation

Orders are processed during standard business days, excluding weekends and public holidays.

Customers will receive an order confirmation email once the order has been successfully placed and entered into the fulfillment system.

  1. SHIPPING METHODS

To ensure reliable delivery across Europe, the company cooperates with professional logistics providers and courier services.

Shipping partners may include

• International courier networks

• Regional delivery providers

• Last-mile delivery services operating within the European Union

The specific courier used for a shipment may vary depending on

• Delivery destination

• Product type

• Warehouse location

• Logistics availability

All shipments are handled by trusted courier networks to ensure secure and trackable delivery.

  1. DELIVERY AREA

The website provides delivery services to customers located within the European Economic Area (EEA) and selected additional territories where logistics partners operate.

Delivery coverage typically includes

• European Union Member States

• EEA countries

• Additional European regions supported by courier networks

If delivery is not available to a specific location, the customer will be informed during the checkout process.

  1. DELIVERY TIME ESTIMATES

The average delivery time for orders placed through life7mall.com is

24 to 48 hours after dispatch, depending on destination and courier availability.

Estimated delivery times may vary due to

• Destination country

• Local courier operations

• Seasonal shipping volumes

• Customs clearance where applicable

• External logistics factors

While the company strives to meet the estimated delivery timeframe, delivery times cannot be guaranteed in every situation.

  1. SHIPPING FEES

Shipping fees are clearly communicated to customers before the order is finalized.

Shipping costs may depend on several factors, including

• Delivery location

• Order value

• Product weight and dimensions

• Promotional offers or free shipping campaigns

In certain situations, shipping fees may be waived or reduced as part of promotional campaigns.

Customers will always see the final shipping cost during checkout before confirming the order.

  1. ORDER TRACKING

Once an order has been dispatched, customers may receive shipment tracking information.

Tracking details may include

• Courier tracking number

• Shipment status updates

• Estimated delivery window

Tracking information allows customers to monitor the progress of their shipment until delivery.

Not all shipments may include real-time tracking depending on the courier service used.

  1. DELIVERY PROCEDURES

Delivery is performed by the assigned courier service to the address provided by the customer during checkout.

Customers are responsible for ensuring that

• The delivery address is accurate and complete

• Someone is available to receive the package

• Contact information provided is correct

If the courier is unable to deliver the package on the first attempt, the courier may attempt redelivery or leave instructions for collection.

  1. CASH ON DELIVERY (COD)

For orders placed using Cash on Delivery, the payment is collected directly by the courier upon delivery.

Customers must pay the full order amount before receiving the package.

Accepted payment methods for Cash on Delivery may vary depending on the courier and destination country.

Failure to complete payment upon delivery may result in the package being returned to the sender.

Repeated refusal of deliveries may result in restrictions on future orders.

  1. DELIVERY DELAYS

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond the company’s control.

Potential causes of delays include

• High shipping volumes during holidays

• Customs inspections

• Severe weather conditions

• Transport disruptions

• Courier operational issues

The company will make reasonable efforts to assist customers in resolving delivery issues where possible.

  1. CUSTOMS AND IMPORT CONSIDERATIONS

For deliveries within the European Union, shipments generally move freely without customs clearance.

However, in certain circumstances, international shipments may be subject to

• Customs inspections

• Import duties

• Local taxes

If such charges apply, they are typically determined by the destination country’s authorities.

Customers are responsible for complying with applicable import regulations in their jurisdiction.

  1. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to

• Incorrect address

• Customer absence

• Failure to respond to courier contact attempts

the courier may attempt additional delivery attempts or return the shipment.

If a shipment is returned due to delivery failure, the company may contact the customer to arrange a new shipment.

Additional shipping fees may apply in such cases.

  1. ADDRESS ACCURACY

Customers must ensure that delivery details entered during checkout are accurate.

The company cannot be held responsible for delivery problems caused by incorrect or incomplete addresses.

If an address error is detected after placing an order, customers should contact support immediately.

Address changes may not be possible once the order has been dispatched.

  1. LOST OR DAMAGED SHIPMENTS

If a shipment appears to be lost or arrives damaged, customers should contact customer support as soon as possible.

The company will cooperate with the courier service to investigate the issue and determine the appropriate resolution.

Possible resolutions may include

• Replacement shipment

• Refund where applicable

• Courier claim investigation

Customers may be asked to provide photos or additional documentation for damaged goods.

  1. CONTACT INFORMATION

For any questions regarding shipping or delivery, customers may contact

The Lead Empire L.L.C-FZ

Address

Meydan Grandstand

6th floor

Meydan Road

Dubai

United Arab Emirates

Emailinfo@life7mall.com

Phone: +971 4 876 5421

Customer Support Hours

Monday – Friday

09:00 – 18:00 (CET)