life7mall.com

PAYMENT POLICY

Company Name: The Lead Empire L.L.C-FZ

Website Name: life7mall.com

Website URLhttps://life7mall.com

Business Type: Online Retail Store / E-commerce Platform

Products Sold: Physical consumer goods and lifestyle products

Delivery Area: European Economic Area (EEA) and selected international destinations

Payment Methods: Cash on Delivery (primary method), additional payment methods where available

Email Supportinfo@life7mall.com

Customer Support Hours: Monday – Friday, 09:00 – 18:00 (CET)

Company Address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates

Country of Registration: United Arab Emirates

Order Processing Time: 1–2 business days

Return Window: 30 days from delivery

Effective Date: Dec 23, 2026

PAYMENT POLICY

This Payment Policy describes the payment methods accepted by life7mall.com, the procedures governing payment processing, and the security measures implemented to protect financial transactions.

The policy ensures transparency in accordance with applicable European consumer protection regulations and international electronic commerce standards.

The information provided below helps customers understand how payments are handled when placing orders through the website.

  1. ACCEPTED PAYMENT METHODS

The website offers flexible payment options designed to provide convenience and security for customers.

Currently accepted payment methods may include

• Cash on Delivery (COD)

• Additional electronic payment methods where available through checkout

The primary payment method available on the website is Cash on Delivery, allowing customers to pay for their order only when the product is delivered.

Any additional payment methods displayed during checkout are processed through secure third-party payment providers.

  1. CASH ON DELIVERY (COD)

Cash on Delivery is the preferred payment method for many customers because it allows payment at the time of delivery.

When selecting Cash on Delivery, customers will

Place the order through the website

Receive order confirmation

Receive the shipment via courier

Pay the total order amount directly to the courier upon delivery

Customers must ensure that the full order amount is available at the time of delivery.

Failure to complete payment upon delivery may result in the order being returned to the sender.

Repeated refusal of deliveries may lead to restrictions on future orders.

  1. PAYMENT CURRENCY

All prices displayed on life7mall.com are shown in the currency indicated on the website.

Depending on the customer’s location, prices may be displayed in

• Euro (EUR)

• Local currency of the delivery region

• Other currencies supported by the website

If currency conversion occurs, the applicable exchange rate is determined by the payment provider or financial institution involved in the transaction.

The company is not responsible for currency conversion fees charged by banks or payment processors.

  1. PAYMENT SECURITY

The company takes payment security very seriously and implements appropriate technical and organizational measures to protect financial transactions.

Security practices may include

• Encrypted website connections using HTTPS technology

• Secure checkout environments

• Fraud monitoring mechanisms

• Compliance with recognized online payment standards

When electronic payment methods are used, payment information is processed by trusted third-party payment processors that meet strict security requirements.

The company does not store sensitive financial information such as credit card numbers.

  1. ORDER CONFIRMATION

After placing an order, customers will receive confirmation via email or through the website interface.

The order confirmation typically includes

• Order number

• List of purchased products

• Total order amount

• Delivery address

• Selected payment method

Customers are encouraged to review the confirmation details carefully and contact customer support immediately if any information is incorrect.

  1. PAYMENT VERIFICATION

In some situations, the company may perform payment verification checks to prevent fraudulent activity.

These checks may include

• Address verification

• Contact verification

• Order confirmation calls or messages

Orders suspected of fraudulent activity may be delayed, cancelled, or subject to additional verification procedures.

These measures are implemented to protect both customers and the company.

  1. PRICING TRANSPARENCY

The company strives to ensure full pricing transparency throughout the shopping process.

The final price displayed at checkout includes

• Product price

• Applicable taxes where required

• Shipping fees where applicable

Customers will always see the total payable amount before confirming their order.

The company does not apply hidden charges after checkout.

  1. PAYMENT DISPUTES

If a customer believes that an error has occurred in relation to payment or order charges, they should contact customer support as soon as possible.

Payment disputes may arise from

• Incorrect charges

• Duplicate payments

• Refund issues

• Unauthorized transactions

The company will investigate the issue and provide assistance in resolving the matter.

Customers may be asked to provide documentation related to the transaction to facilitate the investigation.

  1. REFUNDS AND PAYMENT REVERSALS

Refunds are handled in accordance with the website’s Return and Refund Policy.

Refunds may be issued when

• Orders are cancelled

• Products are returned within the return window

• Products are defective or damaged

• Orders cannot be fulfilled

Refunds are processed using the original payment method whenever possible.

For Cash on Delivery orders, refunds may be issued through bank transfer or another mutually agreed payment method.

Refund processing times may vary depending on financial institutions involved.

  1. FRAUD PREVENTION

To protect customers and maintain the integrity of the platform, the company employs fraud prevention procedures.

These may include

• Automated fraud detection systems

• Manual order verification

• Transaction monitoring

Orders suspected of fraudulent activity may be cancelled or suspended pending investigation.

The company reserves the right to refuse service or cancel orders where fraud is suspected.

  1. PAYMENT SYSTEM AVAILABILITY

The company strives to maintain continuous availability of payment systems.

However, payment services may occasionally be temporarily unavailable due to

• System maintenance

• Technical issues

• Third-party provider disruptions

In such cases, customers may attempt the transaction again later or choose an alternative payment method if available.

  1. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that

• Payment details provided are accurate

• Sufficient funds are available for the selected payment method

• The delivery address matches the order details

• They comply with the website’s Terms and Conditions

Failure to meet these responsibilities may result in delays or cancellation of orders.

  1. CONTACT INFORMATION

For any payment-related inquiries, customers may contact

The Lead Empire L.L.C-FZ

Address

Meydan Grandstand

6th floor

Meydan Road

Dubai

United Arab Emirates

Emailinfo@life7mall.com

Phone: +971 4 876 5421

Customer Support Hours

Monday – Friday

09:00 – 18:00 (CET)